|
Junior Helpdesk Specialist |
|
Summary: Location: Bethesda, MD Job Requirements: Serves as the Tier 1Junior Support for the NIDDK computer using community. Must be able to remediate security vulnerabilities, patching systems, turn off protocols, and run virus scans. Responds to customers via phone, in person, and through remote support channels. Follows established procedures to process IT requests for services and troubleshoots IT incidents to either resolve or escalate outside the Service Desk according to service level guidance. Records all activities within the NIH central ticket tracking system and documents cases thoroughly ... Category: Information Technology | |